Privacy Policy
Effective Date: August 1, 2025
Last Updated: August 5, 2025
At StoryHawk, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://www.storyhawk.io) and our services. By using StoryHawk, you agree to the practices described below.
1. Who We Are
StoryHawk is a SaaS platform that helps publishers track and improve their visibility in Google News and Top Stories results. Our goal is to provide real-time insights that support editorial, SEO, and audience growth strategies.
2. What Information We Collect
Personal Information You Provide
When you sign up or use StoryHawk, we may collect:
- Full name
- Email address
- Company name
- Billing address
- Payment details (card type, expiration, and last four digits – stored securely and temporarily via our payment provider)
We do not store your full credit card number. Payments are processed securely through third-party providers.
Automatically Collected Data
We may also automatically collect:
- IP address
- Browser type and settings
- Device type and operating system
- Pages visited and time spent
- Referring URLs
3. How We Use Your Information
We use your data to:
- Provide and support your use of StoryHawk
- Process transactions
- Communicate about your account or updates
- Deliver customer support
- Send occasional marketing emails (you can opt out anytime)
We may also use aggregated, anonymized data for product development and performance reporting.
4. Cookies and Tracking
We use cookies to:
- Keep you logged in
- Personalise your experience
- Track usage for analytics and performance
You can manage cookie preferences via your browser settings. Some features may not work properly if cookies are disabled.
We may also use third-party tools (e.g. Retention.com) to personalise marketing. You may opt out at: https://app.retention.com/optout
5. When We Share Your Information
We do not sell your data.
We may share your information with:
- Payment processors
- Email and communication providers
- Hosting and analytics services
They are contractually bound to use your data only for the purposes of supporting StoryHawk.
6. Data Storage and Security
We use SSL encryption and secure servers to protect your information. While we take reasonable measures, no internet transmission is 100% secure.
7. Children’s Privacy
StoryHawk is not intended for children under 13. We do not knowingly collect data from children under this age.
8. Email Communication
You may receive emails from us about:
- Product updates
- Service announcements
- Promotional offers
You can unsubscribe anytime by clicking the link in the email or contacting us at support@storyhawk.io.
9. Third-Party Links
Our website may link to other sites. We’re not responsible for their privacy practices. We recommend reviewing their policies separately.
10. Changes to This Policy
We may update this policy occasionally. Significant changes will be notified via email or on the site. Continued use of our service after updates means you accept the changes.
11. Contact Us
If you have questions or concerns, please contact us:
Email: support@storyhawk.io
Company: StoryHawk, Ltd.